Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations at Diamniadio Sports City. This role ensures smooth check‑in/check‑out processes, guest satisfaction, and optimal financial performance of the department.

Key responsibilities

• Supervise and coach front desk, bell/door staff, and switchboard teams.
• Manage day‑to‑day front office operations, ensuring service standards and guest expectations are met.
• Handle guest complaints, resolve disputes, and implement corrective actions based on feedback.
• Monitor progress toward front office goals and collaborate on continuous improvement initiatives.
• Recognize and motivate employees, fostering a collaborative work environment.

Required profile

• High school diploma or GED with at least 2 years of guest services/front desk experience, OR a 2‑year degree in Hotel Management, Hospitality, Business Administration, or related field.
• Strong interpersonal and communication skills, integrity, and a leadership mindset.
• Ability to perform duties in the absence of team members and maintain open relationships with staff.

Required skills

What we offer

• Full‑time position in a dynamic hospitality environment.
• Opportunities for professional growth and development.