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Competences
Experience
Appointment Setter
Agency Setters
2024-12 - 2025-02
Managed agenda and coordinated efficient appointment scheduling, handling telephone and email follow‑up to confirm appointments and ensure attendance. Updated and organized client information in the database, improving data quality. Utilized 3cx dialer and Slack for communication, achieving a 99% bilingual client interaction rate. Responded to customer inquiries promptly, enhancing satisfaction.
Virtual Assistant
Infinity Interactions
2025-08 - 2025-12
Coordinated daily schedules for design specialists, optimizing routing and appointment density. Conducted proactive lead follow‑up via phone and email, reducing no‑show rates and ensuring client attendance. Maintained and updated client profiles in the company CRM, tracking project status, locations, and budget qualifications. Provided comprehensive virtual assistance to support team operations.
Virtual Assistant
Infinity Interactions
2026-01 - 2026-06
Continued virtual assistance duties, focusing on calendar management, client communication, and database upkeep. Supported ongoing projects by ensuring accurate client data and timely follow‑ups, contributing to sustained client retention and project efficiency.
Formation
High school Diploma, Computer Engineering (in progress)
Langues
English
fluent
Spanish
fluent
Arabic
fluent
Derniere mise a jour: il y a 1 mois