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Competences
Experience
Operation Manager Logistics and Restaurants
Yandex Eats
2023-09 -
Coordinated and aligned workflows between 17 external partners and 5 internal teams, ensuring seamless logistics and restaurant support. Led cross‑functional improvement projects covering backlog creation, prioritisation, analytics and execution tracking. Partnered with development and anti‑fraud teams to investigate and resolve critical system vulnerabilities, reducing fraud risk. Conducted data analysis to identify bottlenecks, validate hypotheses and redesign support workflows, achieving a 20‑30% reduction in Reject‑CPO. Improved SLA consistency and transparency of courier support operations.
Store Manager / Gaming Products
PSShop
2021-09 - 2023-12
Managed daily store operations, including sales, inventory control and customer service for a gaming‑focused retail outlet. Developed and executed product assortment strategies that increased product turnover and met sales targets while overseeing P&L responsibilities. Built long‑term relationships with customers and partners, maintaining high satisfaction levels. Implemented process improvements that enhanced SLA consistency and support transparency. Supervised a small team, fostering a collaborative environment and ensuring operational efficiency.
Langues
Armenian
native
Russian
intermediate
English
intermediate
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