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Competences
Experience
Ride Sales Coordinator
Sixt
2026-01 -
Sell mobility and ride solutions to B2C and B2B customers, identifying needs and recommending suitable services. Manage customer enquiries, sales opportunities and service requests across daily operations. Build and maintain professional relationships while pursuing sales and service targets. Support the end‑to‑end customer journey from enquiry to delivery, ensuring satisfaction. Identify upsell opportunities to maximise revenue while maintaining high customer satisfaction.
IT Support
Fujitsu
2023-01 - 2026-01
Provided first‑line IT support to users, resolving hardware, software, access and general technical issues. Analysed and troubleshot incidents systematically, applying appropriate solutions. Logged, tracked and followed up on support requests while maintaining accurate records. Managed multiple requests and prioritised incidents according to urgency and business impact. Followed internal procedures and communicated technical information clearly to users.
News Content Curator
Tech Mahindra
2020-01 - 2023-12
Evaluated news content for quality, relevance, credibility and compliance with editorial guidelines. Researched content and applied critical thinking to support accurate decisions. Performed peer quality audits and calibration activities, fostering consistency and knowledge sharing. Prepared daily performance and activity reports following KPIs and client requirements. Identified content trends and potential quality issues in a high‑volume environment.
Customer Service Analyst
Airbnb
2020-01 - 2020-12
Handled customer enquiries and complaints via phone, email and chat with empathy and professionalism. Worked toward targets while maintaining high customer satisfaction. Resolved issues efficiently, documenting resolutions and contributing to process improvements.
Content Moderator
Accenture
2017-01 - 2019-12
Reviewed user‑generated content and applied client policies, guidelines and procedures consistently. Made accurate decisions when assessing content against established requirements. Identified workflow and process improvement opportunities and liaised with internal and client teams.
Receptionist, Housekeeping & Room Division Intern
Altis Grande Hotel Lisboa
2022-05 - 2022-08
Supported front‑desk operations, assisted with housekeeping coordination and contributed to room division tasks during a busy summer period.
Hotel Tonight Customer Service Representative
Webhelp Lisbon
2022-08 - 2022-10
Provided customer service for Hotel Tonight platform, handling inquiries and resolving booking issues.
Field Marketeer
DFCU Bank
2014-07 - 2015-10
Conducted field marketing activities for DFCU Bank, promoting banking products and gathering market intelligence.
Formation
Diploma in Hospitality and Operations Management, Escola de Hotelaria e Turismo de Lisboa, Portugal
Langues
English
fluent
French
fluent
Portuguese
intermediate
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