French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat and email while delivering friendly, efficient assistance.

Key responsibilities

• Provide top‑tier support in French and English via voice, chat and email.
• Troubleshoot customer issues and deliver effective resolutions with a customer‑first mindset.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or comparable e‑commerce systems.
• Basic proficiency with CRM tools.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.