Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects the integrity of our platform by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering to refine detection tools, reducing harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority incidents, law‑enforcement requests, and legal inquiries.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and the ability to explain complex policy decisions.
• Proven ability to make rapid, high‑stakes decisions with incomplete information.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce, Jira, and moderation dashboards.
• Experience with data‑visualisation tools (Tableau, Looker) and basic SQL for safety metrics.
• Understanding of AI/automation in safety workflows.