Administrative Assistant II – Public Assistance & Employment Services

About the role

The Public Assistance and Employment Services Division seeks a detail‑oriented Administrative Assistant II to support daily operations in a fast‑paced, service‑driven environment. You will be the first point of contact for clients applying for services, helping them navigate both paper and online applications while ensuring accurate data handling.

Key responsibilities

• Greet and assist clients in the public lobby, guiding them through application forms.
• Screen, review, and scan documents such as applications, renewals, and verifications.
• Enter and retrieve data from state, local, and private databases.
• Perform routine data entry and billing tasks in corporate systems.
• Maintain filing systems, track work progress, and orient new employees on procedures.
• Respond to client inquiries in person, by phone, and online.
• Compile and report data accurately and timely.

Required profile

• Strong organizational skills with the ability to multitask accurately.
• Excellent written and verbal communication.
• Customer‑focused attitude and ability to build positive relationships.
• Ability to work in a hybrid environment with standard office hours.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using scanning software for document management.

What we offer

• Hybrid work arrangement (onsite and remote).
• Competitive salary up to $54,970.86 per year.
• Opportunities for career advancement within Fairfax County Government.