Customer Advisor – French & English

About the role

Join Concentrix as a Customer Advisor handling French and English inquiries. You will be the primary contact for customers, supporting them through various inbound channels while promoting the brand and ensuring satisfaction.

Key responsibilities

• Support prospects and customers via inbound calls, emails, letters and social media.
• Resolve issues, provide information and manage complaints.
• Promote brand image and act as an ambassador for customer satisfaction.

Required profile

• Fluent in written and spoken French and English.
• Excellent communication, organized, autonomous with a positive attitude.
• Proficient with digital tools and eager to learn new technologies.

Recruitment process

• Phone screen (15 min) to assess fit.
• French and English language test (1 hour).
• Individual interview with recruitment team.

What we offer

• Attractive variable compensation.
• Company health insurance for fixed‑term and permanent employees.
• Complimentary meals, gym, rest areas, games room and meditation space.
• Training, career growth opportunities and possible teleworking after integration.