French Customer Support Specialist (Bilingual FR/EN, Remote)

About the role

TalentPop is seeking a French‑English bilingual specialist to provide non‑voice customer support in a fully remote setting. You will handle chat and email inquiries, ensuring customers receive clear, accurate information and a smooth experience.

Key responsibilities

• Deliver timely, professional assistance via chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and provide precise solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience (e‑commerce preferred).
• Strong attention to detail and written communication abilities.
• Organised, reliable, and capable of handling multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Gorgias.
• Knowledge of Shopify or comparable e‑commerce tools.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based raises.
• Paid time off, health and dental coverage or stipend.
• Holiday bonuses and opportunities for career growth.