French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer service team. In this position you will act as the trusted voice for our French‑speaking customers, delivering clear information and solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of inquiries.
• Troubleshoot issues calmly and deliver effective resolutions.
• Document all interactions accurately to ensure seamless service continuity.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Complete fluency in French and English, written and spoken.
• At least one year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact centre.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness and professional growth.