French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer service team. As the primary point of contact for French‑speaking customers, you will deliver friendly, solution‑focused support via phone and live chat, helping to build trust and loyalty.

Key responsibilities

• Provide prompt, courteous assistance in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective resolutions.
• Document every interaction accurately in our support system.
• Share customer feedback to drive product and process improvements.
• Collaborate with teammates to align on goals and maintain a high‑quality service experience.

Required profile

• Native‑level fluency in French and English, both written and spoken.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.