Nutanix Engineer / Networking IT Support (Break & Fix) – Senegal

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to deliver break‑and‑fix services for enterprise infrastructure in Senegal. The role is freelance and on‑call, requiring both onsite and remote support while maintaining high customer service standards.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism) and perform upgrades, patching, and lifecycle tasks.
• Troubleshoot hardware, software, virtualization, and network issues, including TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement backup and disaster‑recovery solutions and respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects and maintain accurate technical documentation.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Valid CCNA certification and strong communication skills in English.
• Proven ability to diagnose and resolve complex infrastructure and networking problems in enterprise environments.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• VMware and/or Hyper‑V
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• Scripting with PowerShell and/or Python