Account Manager (French speaking)

About the role

OpenFn is seeking a remote, French‑speaking Account Manager to own and grow relationships with its existing subscription customers. You will act as the trusted advisor, ensuring customers receive real value from the platform while helping to establish the account‑management function.

Key responsibilities

• Serve as the primary point of contact for a portfolio of subscription customers, building multi‑threaded relationships from day‑to‑day users to senior decision‑makers.
• Develop and maintain account plans, lead Quarterly Business Reviews and regular check‑ins, and drive retention and expansion through renewals and upsells.
• Translate technical concepts (APIs, integrations, data workflows) for both technical staff and non‑technical stakeholders, and coordinate with solution architects and implementation consultants when needed.
• Establish playbooks, cadences, health‑scoring approaches, and maintain accurate CRM data to scale the account‑management function.

Required profile

• 3‑7+ years of experience in account management, customer success or a similar commercial role within a SaaS or subscription business.
• Proven track record of retaining and growing a portfolio, including ownership of renewals, forecasting and upsell.
• Fluent in French and English, with strong relationship‑building skills across technical and senior audiences.
• Self‑starter mindset comfortable working remotely in Sub‑Saharan Africa time zones.

Required skills

• Technical fluency with APIs, integrations, data exchange and workflow automation.
• Hands‑on experience with a CRM (e.g., Salesforce, Odoo) and data‑informed account health management.

What we offer

• Base salary plus variable pay tied to retention and growth, aligned with OpenFn’s Equal Pay for Equal Work framework.
• Flexible remote working schedule with occasional team meet‑ups across Europe and Africa.
• Exposure to cutting‑edge public‑service automation and AI orchestration technologies.