Customer Advisor – French & English Bilingual (Call Center)

About the role

Join Concentrix as a Customer Advisor and become the primary point of contact for French‑ and English‑speaking customers. You will handle inbound communications, resolve issues, and contribute to a positive brand experience.

Key responsibilities

• Respond to inbound calls, emails, letters and social‑media messages from prospects and customers.
• Provide accurate information, troubleshoot problems and ensure timely resolution.
• Manage complaints professionally and turn challenges into satisfaction opportunities.
• Promote Concentrix’s brand image and uphold high standards of customer service.

Required profile

• Fluent in written and spoken French and English.
• Excellent communication skills, organized, autonomous and positive attitude.
• Comfortable using digital tools and eager to learn new technologies.

Required skills

What we offer

• Attractive variable compensation and company health insurance.
• Complimentary meals for consultants.
• Initial and ongoing training with a supportive work environment.
• Access to gym, rest areas, games room and meditation space.
• Career growth opportunities and the possibility of teleworking after the integration period.