Customer Service & Sales Representative

About the role

This full‑time, on‑site position in Saint Louis focuses on delivering exceptional service to customers of Mercedes‑Benz of St. Louis. You will assist clients with vehicle inquiries, guide them through purchases or service appointments, and ensure a seamless experience from start to finish.

Key responsibilities

• Engage with clients, answer questions about new and pre‑owned vehicles, and provide tailored recommendations.
• Maintain up‑to‑date product knowledge of Mercedes‑Benz models and services.
• Facilitate vehicle purchases, service bookings, and related transactions.
• Collaborate with team members to achieve performance goals and improve customer satisfaction.
• Handle multiple tasks efficiently while ensuring a high standard of customer experience.

Required profile

• Strong verbal and written communication skills.
• Proven customer service expertise with a focus on delivering an exceptional client experience.
• Effective sales abilities, including presenting features and benefits.
• Problem‑solving mindset and proactive approach to customer needs.
• Organizational and time‑management capabilities.
• Previous experience in automotive sales, customer service, or a related field is preferred.
• Basic familiarity with automotive products and services is advantageous.
• High school diploma or equivalent; additional sales or customer service training is a plus.

Required skills