EMEA Delivery Excellence Manager

About the role

Valiantys, a transformation consulting firm focused on enterprise service management and engineering productivity, is looking for a Delivery Excellence Manager for the EMEA region. The role drives the consistency, quality and performance of delivery practices, supports high-quality outcomes and continuous improvement, and reports to the Head of Delivery EMEA.

Key responsibilities

• Define and maintain delivery standards, frameworks and tools (PMRQ), ensure their adoption across Business Units and act as the regional reference for governance
• Define reporting standards, analyse trends to spot risks and gaps, and give Delivery Directors visibility on performance, compliance and risks
• Prioritise improvement initiatives, coordinate their implementation and use client feedback and data to drive continuous improvement
• Align Delivery, Sales and Pursuit Management and support the end-to-end client engagement lifecycle
• Help define delivery standards and competency frameworks, align career paths and skill expectations, and ensure compliance with partner accreditation requirements (e.g. Atlassian)
• Lead and develop the team, set goals, monitor performance, support recruitment and onboarding, and manage Delivery Excellence Analysts

Required profile

• Experience in delivery management, governance or consulting environments
• Strong communication and stakeholder management skills; structured, analytical and performance-driven
• Comfortable working across multiple stakeholders and functions, in complex, multi-country environments (EMEA is a strong plus)
• Fluent in English; additional European languages are a plus

What we offer

• A flexible hybrid working model
• Training time and budget to support development and career growth
• Equal opportunity employer