French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering professional, clear, and friendly assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and log interactions.
• Identify trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism and patience.

Required profile

• At least 1 year of remote customer service experience.
• Fluent in both French and English (written and spoken).
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth and human connection.