IT Operations Associate

About the role

Wave Mobile Money is looking for an IT Operations Associate to ensure reliable internet connectivity and support employees across its offices in Dakar. You will help maintain SMPP and SIP connections for timely SMS notifications and work closely with IT and telephony teams as the business scales.

Key responsibilities

• Maintain office internet access with 99.9% uptime and liaise with external suppliers.
• Participate in on‑call ticket rotation, troubleshooting network, ISP, SMS & SIP platform issues.
• Support onboarding of new employees with hardware, software and IT best practices.
• Manage permissions, hardware inventory and SIM fleet, and process monthly telecom invoices.
• Write basic SQL queries for reporting and issue resolution.
• Assist engineering in local server installations and system integration tasks.

Required profile

• Bachelor's degree in ICT, Computer Science, Engineering, Telecommunications or equivalent.
• Minimum 2 years experience in IT/Network support desk.
• Fluent French and good command of English.
• Flexibility to work weekends or statutory holidays if required.

Required skills

• Network knowledge and troubleshooting.
• Google Workspace proficiency.
• Basic SQL query writing.
• Understanding of SMPP and SIP/VOIP systems.
• Experience with SaaS tools.

What we offer

• Competitive salary calculated with a transparent formula.
• Generous health insurance for employee and dependents.
• Parental leave: 26 weeks for mothers, 4 weeks for fathers, plus subsidized childcare.
• Airtime reimbursement, free food and a modern office space.