Office Manager – Dakar Representative Office

About the role

The Office Manager will lead the Dakar Representative Office of UNFCU, ensuring smooth daily operations, regulatory compliance, and high‑quality service for members. This role combines operational oversight, team leadership, and business development across West African markets.

Key responsibilities

• Oversee daily office operations, guaranteeing adherence to UNFCU policies and local regulations.
• Hire, train, coach, and evaluate Member Service Representatives (MSRs) to deliver exceptional member experiences.
• Develop and maintain relationships with United Nations entities and key stakeholders to facilitate office activities.
• Provide market insights to senior management and recommend business‑development initiatives.
• Participate in creating and executing marketing strategies for West African markets.
• Organize presentations and outreach events to grow membership and product utilization.
• Ensure MSR staff consistently deliver memorable, trusted‑advisor interactions.
• Maintain vendor relationships and coordinate office services.
• Monitor sales performance, conduct coaching sessions, and track productivity metrics.
• Identify training needs and coordinate staff development with the Global Retail Training Team.
• Develop and refine office policies, procedures, and workflow to improve efficiency.
• Communicate office performance and issues to senior management through regular reports.

Required profile

• Proven experience leading a customer‑facing team in a financial‑services or credit‑union environment.
• Strong understanding of compliance requirements and ability to enforce policies.
• Excellent interpersonal skills for building relationships with UN bodies, members, and vendors.
• Demonstrated ability to analyze market conditions and propose growth strategies.
• Effective communicator who can produce clear reports and presentations for senior leadership.

Required skills