Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to join our growing e‑commerce team. In this role you will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English through calls and chat.
• Troubleshoot order, product and technical issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent verbal and written French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Supportive team culture focused on growth and accountability.