Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide prompt, courteous assistance in both French and English through calls and chat.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Strong written and verbal communication skills.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or other e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive team culture that values growth and accountability.