French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email while delivering a friendly and efficient experience.

Key responsibilities

• Handle inbound calls, chat and email inquiries in French and English.
• Troubleshoot customer issues and offer effective, solution-focused resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high-quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote customer service or similar experience.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution-oriented under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• Fully remote, permanent work-from-home arrangement.