Regional Head of Operational Support Central and West Africa

About the role

The Regional Head of Operational Support ensures an integrated approach to operational management, supporting the quality and timeliness of NRC's response across Central and West Africa. The role oversees HR, Risk & Compliance, Humanitarian Access & Safety, Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.

Key responsibilities

• Ensure regional support functions operate efficiently and foster a collaborative environment.
• Hold country offices accountable for operational progress using reports, analyses and compliance data.
• Support country directors and heads of support with capacity building and problem‑solving on operational challenges.
• Provide advice and mentorship to operational support teams, promoting skills development.
• Participate in global planning and strategy discussions for support functions.
• Review finance, HR and logistics requirements for regional grants in collaboration with global PCM and Grants Management.
• Act on behalf of the Regional Director when required, including leading Crisis Management Teams.

Required profile

• Minimum 10 years of leadership/management experience in the humanitarian sector.
• Higher education in business administration, management, finance or a related field.
• Experience managing support functions such as finance, HR and logistics; security and safety experience is an added value.
• Proven results in complex and volatile contexts, with experience overseeing finance, logistics or other support functions.
• Fluency in English and French (both written and verbal); knowledge of Central and West Africa context is an asset.

What we offer

• Duty station: Dakar, Senegal.
• Fixed‑term contract for 24 months with possible extension.
• Grade 11 on NRC’s salary scale.
• Equal‑opportunity employer committed to diversity, equity and inclusion.