Customer Service Representative

About the role

This position provides exceptional service to French‑English speaking customers of Ria Money Transfer, handling inquiries, resolving complaints, and ensuring a positive experience across our global money‑transfer platform.

Key responsibilities

• Respond promptly and professionally to inbound calls and emails from French‑English speaking customers regarding their transactions, needs, or issues.
• Listen actively, empathize with concerns, and provide practical solutions in both languages.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Use company software and tools to assist customers and keep accurate records.
• Meet departmental metrics and goals while delivering excellent service.

Required profile

• High school diploma or equivalent; college education preferred.
• Fluent in French and English.
• At least 1 year of experience in customer service or a call‑center environment.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer‑focused mindset with strong attention to detail and problem‑solving abilities.

Required skills

• Proficiency in MS Office and internet navigation.

What we offer

• Language courses and access to Udemy e‑learning platform.
• Medical care package for employee and family with “Freedom of Treatment” service.
• Preferential life‑insurance terms.
• Multisport card and integration activities such as ping‑pong, board games, and volunteer projects.
• Employee referral scheme.