Bilingual French-English Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. The role focuses on assisting customers via chat and email, ensuring clear communication and swift resolution of inquiries.

Key responsibilities

• Provide timely, professional support in both French and English through chat and email.
• Assist customers with order questions, general concerns, and troubleshooting.
• Document interactions accurately and maintain up‑to‑date records.
• Collaborate with teammates to deliver consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to handle multiple conversations.
• Organized, reliable, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off, health/dental coverage or stipend, and holiday bonuses.
• Opportunities for career growth and advancement.