Business Support Assistant (GDS & Ticketing Specialist)

About the role

The World Food Programme (WFP) is hiring a Business Support Assistant (GDS & Ticketing Specialist) in Dakar, Senegal, reporting to the Head of the GHQ Travel Hub. Under the One Global HQ model, the GHQ Travel Hub consolidates global travel services so that policy compliance, cost efficiency and consistent service are ensured across headquarters, regional offices and country operations. The role provides end-to-end air ticket processing, with a main focus on booking flights through a Global Distribution System (GDS).

Key responsibilities

• Process air travel requests through WFP travel workflows and systems.
• Search and book flights using a GDS, choosing optimal routing and fares in line with WFP travel policies.
• Share proposed flight options with travellers and travel focal points, then confirm itineraries and submit them through the BCD Automated Ticket Issuance system.
• Ensure timely e-ticket issuance and accurate transmission of travel documents.
• Check bookings against WFP travel policies, financial rules and security requirements, applying cost-containment principles such as lowest logical fares and approved routes.
• Keep records of bookings and ticketing actions for audit and reporting.
• Act as a contact for travellers and colleagues, liaising with BCD Travel to resolve re-issues, exchanges, cancellations and disruptions, and proposing alternative routing when needed.
• Help improve ticketing workflows and SOPs, share knowledge on GDS and fare rules, and flag recurring issues.

Required profile

• Secondary school completion; a university degree or diploma in Travel, Tourism, Business Administration or a related field is desirable.
• At least 4 years of relevant experience in airline reservations, ticketing or travel operations.
• Prior experience with Travel Management Companies (TMCs) or international organizations is an asset.
• Fluent oral and written English and French.

Required skills

• Strong technical expertise in airline reservations and ticketing.
• Familiarity with UN/common system travel rules is desirable.
• Attention to detail, client-oriented approach, and ability to work under time pressure.
• Ability to work independently within a global team.

The contract is a 6-month renewable service contract at Grade Level 4. Applications are submitted only through the WFP online recruiting system, with a CV and cover letter; shortlisted candidates are contacted for further steps.