French Customer Support Specialist (Bilingual FR/EN | Non-Voice/Blended | Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will communicate with customers via chat and email, ensuring a smooth and positive experience.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to guarantee consistent, high‑quality service.
• Share feedback to help improve processes and the overall customer experience.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Comfortable using support platforms such as Zendesk, Gorgias, or Shopify.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work setup.
• Competitive pay with annual performance‑based increases.
• Paid time off and health/dental insurance or monthly health stipend.
• Holiday bonuses.
• Opportunities for growth and career advancement.