French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑paced team. You will be the first point of contact for French‑speaking customers, providing assistance via voice, live chat and email while upholding a high standard of professionalism and care.

Key responsibilities

• Deliver top‑tier support in French and English through voice calls and chat.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback on tools and processes to drive continuous improvement.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English (written and verbal).
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.