French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fast‑paced, remote‑first team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while delivering a friendly and professional experience.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries in French and English.
• Troubleshoot customer issues and provide effective, solution‑focused resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and verbal.
• Calm under pressure with a customer‑first mindset.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive pay with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.