French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while delivering a friendly and efficient experience.

Key responsibilities

• Handle inbound calls, live‑chat sessions and email inquiries in French and English.
• Troubleshoot customer issues and provide effective, solution‑focused resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Proficiency using CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent, fully remote work arrangement.