French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat while helping to build lasting relationships.

Key responsibilities

• Provide prompt, friendly support in both French and English across voice and chat channels.
• Troubleshoot customer issues, identify root causes and deliver effective resolutions.
• Document every interaction accurately in our support system.
• Gather and share customer feedback to improve products and processes.
• Collaborate with teammates and stay aligned with team goals while working remotely.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and genuinely motivated to help customers.
• Ability to work independently and communicate clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health‑wellness stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.