Front of House Supervisor (Team Lead)

About the role

Topgolf is looking for a Front of House Supervisor to lead and inspire a diverse team in delivering exceptional guest experiences. You will oversee daily operations, ensure service quality, and collaborate across departments to maintain a smooth workflow.

Key responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, delivering regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive, inclusive team culture and support associate development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by management.

Required profile

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Strong organizational and time‑management skills.
• Ability to motivate a diverse team and work varied shifts, including evenings, weekends and holidays.
• Physical ability to stand, walk, and navigate stairs for extended periods.

Required skills

What we offer

• Free play and discounted food.
• Health, dental, vision benefits.
• 401(k) match and mental‑well‑being platform.
• Inclusive, equal‑opportunity workplace.