IT Officer

About the role

BURN, an African clean cooking company headquartered in Kenya, is hiring an IT Officer in Senegal. The officer supports the day-to-day running of the IT infrastructure, network security and helpdesk under the guidance of the IT Manager, keeping systems available, devices compliant and users unblocked. It is described as a strong entry point for someone wanting to grow into infrastructure and cybersecurity.

Key responsibilities

• Respond to and resolve helpdesk tickets within agreed SLAs, escalating complex issues to the IT Manager.
• Support network monitoring, tracking uptime, flagging outages and logging incidents.
• Assist with endpoint security, including antivirus and patch compliance checks.
• Support firewall and security configuration changes under supervision, following documented procedures.
• Carry out routine backup checks and report failed or incomplete backups.
• Maintain and update the asset register, and support onboarding and offboarding, including device setup, account provisioning and access deprovisioning.
• Assist with user access reviews and close open access requests within target timelines.
• Escalate recurring or unresolved issues to the IT Manager for root-cause investigation.

Required profile

• Bachelor's degree in computer science, information technology or a related field.
• 1-3 years of experience in IT support, infrastructure or a related technical role, or strong relevant training.
• Exposure to Windows/Linux server environments and Active Directory.
• Entry-level certification such as CompTIA A+, Network+ or Security+.
• Willingness to learn cybersecurity fundamentals and follow security procedures closely.

Required skills

• Basic understanding of network fundamentals (LAN/WAN, DNS, DHCP) and troubleshooting.
• Familiarity with endpoint security concepts, antivirus and patch management.
• Exposure to ticketing systems and helpdesk processes.
• Basic understanding of backup processes and IT asset management.
• Good problem-solving, attention to detail, communication skills and ability to take direction and escalate appropriately.