IT Technician – Full-Time & Part-Time Backfill (Dakar)

About the role

The Deskside IT Technician will deliver on‑site support to end‑users across multiple facilities in Dakar. You will resolve hardware, software and network issues while ensuring service level agreements are met.

Key responsibilities

• Provide client‑specific IT support to end‑users, prioritising incidents according to SLA.
• Visit customer locations to troubleshoot and resolve problems on desktops, laptops, printers and other peripherals.
• Collaborate with the Service Desk and other support teams to meet contract deliverables.
• Track incidents accurately in the ticketing system and ensure timely resolution.
• Install, upgrade and de‑install hardware and software components.

Required profile

• Fluent in English and the local language.
• 2‑3 years of experience in an IT support role.
• Strong customer‑service orientation and ability to work independently.
• Excellent verbal and written communication skills.

Required skills

• PC hardware and software troubleshooting (desktops, laptops, tablets, smart devices).
• Windows 7 and Windows 10 operating system support.
• Basic network troubleshooting.
• Microsoft Office (latest suite).
• Symantec Endpoint Protection.
• ITSM ticket management tools.
• Microsoft Active Directory and Group Policy Objects.
• Virus detection and eradication procedures.
• Printer and peripheral device diagnosis.