Key Account Manager – E‑commerce

About the role

Jumia is seeking a dedicated Key Account Manager to build and nurture strategic relationships with its most important B2B clients. The role focuses on driving revenue growth, ensuring client satisfaction, and representing Jumia’s e‑commerce platform across the African market.

Key responsibilities

• Develop and maintain long‑term relationships with key accounts to maximise revenue potential.
• Collaborate with internal teams—including logistics, product, and finance—to guarantee timely delivery of services that meet client expectations.
• Identify upselling and cross‑selling opportunities within existing accounts and pursue new business leads.
• Monitor market trends and provide feedback to influence product development and innovation.
• Prepare regular account reports, sales forecasts and performance metrics.
• Resolve client issues promptly to maintain high levels of satisfaction.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• Proven experience as a Key Account Manager or similar role in a B2B environment.
• Strong communication and interpersonal abilities with a talent for relationship building.
• Excellent organisational skills and keen attention to detail.
• Analytical mindset with the ability to interpret sales data and identify opportunities.

Required skills

• Proficiency with CRM software.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

What we offer

• An entrepreneurial yet structured work environment.
• Opportunity to make a strong impact on the African e‑commerce sector.
• Membership in a professional, dynamic team.
• Personal and professional growth with a long‑term vision to develop future leaders.