Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat inquiries, turning challenges into positive experiences while working from your own home office.

Key responsibilities

• Provide timely, friendly assistance via phone and chat in French and English.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Culture that values growth, accountability, and connection.