Bilingual Customer Service Representative (French/English)

About the role

Ria Money Transfer is seeking a bilingual Customer Service Representative to deliver exceptional support to French‑ and English‑speaking customers. You will handle inquiries, resolve issues, and ensure a positive experience across multiple channels.

Key responsibilities

• Respond promptly and professionally to inbound calls and emails from French and English customers.
• Listen actively, empathize with concerns, and provide practical solutions in both languages.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Use company software and tools to assist customers and keep accurate records.
• Meet departmental metrics and goals while consistently delivering high‑quality service.

Required profile

• High school diploma or equivalent (college education preferred).
• Fluency in French and English.
• Minimum 1 year of experience in customer service or a call‑center environment.
• Proficiency with MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer‑focused mindset with strong attention to detail and problem‑solving abilities.

Required skills

• Microsoft Office proficiency.

What we offer

• Language courses and Udemy e‑learning platform.
• Medical care package for employee and family with “Freedom of Treatment” service.
• Preferential life‑insurance terms.
• Multisport card.
• Integration activities such as ping‑pong, board games, and volunteer projects.
• Employee referral scheme.