Bilingual French/English Customer Support Specialist – Remote

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. The role focuses on non‑voice interactions, handling customer inquiries through chat and email while delivering clear, courteous assistance.

Key responsibilities

• Provide timely and professional support via chat and email in both French and English.
• Assist customers with product inquiries, order issues, and general concerns.
• Troubleshoot problems and deliver accurate, written solutions.
• Document each interaction and keep records up to date.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Share feedback and insights to help improve processes and the overall customer experience.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organised, reliable and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or a monthly health stipend.
• Opportunities for career growth and advancement.