Customer Service Agent – Dakar

About the role

We are looking for a motivated Customer Service Agent to join our team in Dakar. You will be the first point of contact for our customers, handling inquiries via phone and email while ensuring a high level of satisfaction.

Key responsibilities

• Receive and process customer inquiries through phone and email channels.
• Maintain and improve communication with internal and external stakeholders.
• Document, follow up, and resolve ongoing issues until completion.
• Provide clear information about our products and services.
• Perform accurate data entry and related administrative tasks.
• Undertake any additional duties assigned by the supervisor.

Required profile

• Excellent command of English.
• Minimum of 1 year experience in a customer service role.
• Strong listening and communication abilities.
• Positive attitude with a professional work ethic.
• Interpersonal skills, tact, diplomacy, and politeness.
• High sense of responsibility, discretion, autonomy, and resourcefulness.
• Flexibility to adapt to varying schedules.

Required skills