French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, timely support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately to ensure seamless follow‑up.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Familiarity with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote employment with full‑time flexibility.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication, and professional growth.