Member Service Associate

About the role

The Member Service Associate provides front‑office support for the credit union, ensuring members, vendors and guests receive courteous, professional service. Working on‑site in Dakar, the role combines reception duties with administrative tasks to keep the department running efficiently.

Key responsibilities

• Greet members, vendors and visitors, determine their needs and direct them to the appropriate department.
• Answer incoming calls, handle inquiries or forward them to the right personnel.
• Sort and distribute mail, faxes and prepare routine correspondence.
• Maintain calendars, schedule meetings, coordinate travel and book conference rooms.
• Create and update spreadsheets, databases and simple queries for reporting.
• Assist with short‑ and long‑term projects, market research and data analysis.
• Record minutes, reconcile expenses and manage office supplies.
• Support compliance with the Bank Secrecy Act and anti‑money‑laundering policies by reporting suspicious activity and completing required filings.

Required profile

• Completed statutory schooling.
• 1‑3 years of administrative or receptionist experience in an office environment.
• Proficiency in spoken and written English and French.
• Strong knowledge of standard office procedures.

Required skills

• English (spoken & written)
• French (spoken & written)
• Office procedures
• Spreadsheet software
• Database query basics
• BSA/AML compliance reporting