Portfolio Manager - Digital Payments

About the role

The Portfolio Manager will be the primary driver of value for clients using the Portfolio Management Platform. You will manage active engagements, support financial institutions in leveraging the platform, and ensure measurable growth through adoption, campaign execution, analytics, and strong stakeholder engagement.

Key responsibilities

• Lead active portfolio management platform engagements across assigned markets, serving as the main point of contact for client requests and platform usage.
• Partner with clients to design, develop, and execute end‑to‑end CLM campaigns, covering segmentation, planning, launch readiness, and post‑campaign review.
• Define KPIs, monitor campaign performance, prepare analytics, and present platform impact to senior stakeholders.
• Proactively monitor client activity, identify adoption gaps, and help clients become confident power users.
• Assist clients in building data‑driven business cases to justify marketing spend and future expansion.
• Manage relationship health and value realization to support smooth annual subscription renewals.
• Coordinate across Cameroon, Congo DRC, Senegal, and Mali, respecting local market priorities and client maturity levels.

Required profile

• Strong Customer Value Management experience within telecom, banking, fintech, payments, or similar environments.
• Proven end‑to‑end campaign management experience, from segmentation strategy through execution and reporting.
• Hands‑on experience with campaign automation tools, CRM platforms, or data‑driven marketing systems.
• Ability to interpret data, develop business cases, and translate results into strategic insights.
• Experience navigating complex client environments and influencing stakeholders.
• Background in banking, payments, financial services, fintech, or consulting is highly preferred.

Required skills