Retail Manager – Store Operations & Brand Experience

About the role

We are looking for a Retail Manager to lead daily store operations, create a unique retail experience and meet performance targets. The role combines strategic budgeting, merchandising, and team leadership within a luxury lifestyle environment.

Key responsibilities

• Create a unique retail experience in line with brand guidelines.
• Develop and execute creative merchandising layouts.
• Set annual budgets and targets with the management team.
• Manage budgets, profit and loss accounts and monitor KPIs.
• Maintain optimal stock levels and forecast sales trends.
• Identify income‑generation opportunities and support revenue growth.
• Collaborate with the sales team on limited‑edition commissions.
• Ensure compliance with policies, legal, health and safety standards.
• Recruit, evaluate and develop retail staff.
• Monitor brand performance and suggest improvement strategies.
• Resolve customer complaints and oversee in‑store promotional events.

Required profile

• BSc/HND in Marketing, Business Administration or related field.
• Minimum 5 years experience as a Retail Manager.
• Experience in the luxury lifestyle or fashion retail sector is an advantage.
• Professional certification is a plus.
• Strong organisational, planning and coordination abilities.
• Excellent interpersonal, communication and analytical skills.
• Passion for fashion, design, art and culture.

Required skills

• Proficiency with Microsoft Office (Excel, PowerPoint, Word).
• Ability to create spreadsheets, charts and presentations.
• Good knowledge of sales software and data entry.