Superviseur d’Enquêteurs Téléphoniques – Dakar

About the role

LA SAT is looking for two supervisors to lead a team of telephone interviewers working remotely from September 1 to December 11, 2026. Based in the Keur Gorgui district of Dakar, the supervisor will ensure that interviewers meet production and quality targets while maintaining a high level of client satisfaction.

Key responsibilities

• Oversee a remote team of telephone surveyors, monitoring daily performance.
• Ensure compliance with production goals, quality standards, and interview protocols.
• Train, coach, and motivate interviewers to improve skills and efficiency.
• Conduct interview audits, provide feedback, and manage field issues.
• Analyze productivity indicators such as refusal rates and interview duration.
• Prepare and submit daily reports to the mission manager.

Required profile

• Educational background ranging from Bac+2 to Bac+5.
• Available for the entire mission period (Sept 1 – Dec 11 2026).
• Proven experience supervising surveys or working in a call‑center environment.
• Excellent written and spoken French.
• Strong interpersonal skills, rigor, autonomy, leadership, and clear communication.

Required skills

• Proficiency with standard office software and remote monitoring tools.

What we offer

• Service‑contract position with a fixed hourly rate of 2 200 FCFA.
• Monthly workload of 169 hours, billed monthly.
• On‑site presence required at the Keur Gorgui office.