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Systems Support Analyst

Valiantys · Région de Dakar

Mid 🇬🇧 English
Microsoft 365 Identity and Access Management Authentication services Endpoint Management Device Administration Microsoft Azure Google Cloud Microsoft Intune Networking fundamentals Security best practices SaaS business applications

Job description

About the role

Valiantys is seeking a proactive Systems Support Analyst to join its Enterprise Technology & Innovation team. You will help maintain and improve the company’s IT infrastructure, cloud services, workplace technologies, and business applications while ensuring a secure and reliable employee experience.

Key responsibilities

  • Support and enhance IT infrastructure, cloud platforms, workplace technologies, and business applications.
  • Troubleshoot technical issues to provide a dependable end‑user experience.
  • Manage user access, identity services, and device administration.
  • Assist with infrastructure projects, office technology deployments, and workplace initiatives.
  • Maintain technical documentation and operational standards.
  • Collaborate with internal teams, vendors, and stakeholders on IT projects and continuous improvement.

Required profile

  • 2+ years of experience in IT support, systems administration, or infrastructure operations.
  • Strong troubleshooting skills across hardware, software, and networking environments.
  • Excellent communication and collaboration abilities.
  • Customer‑focused mindset with attention to detail.

Required skills

  • Microsoft 365 environment support and user lifecycle management.
  • Identity and Access Management concepts, including Single Sign‑On (SSO) and authentication services.
  • Endpoint management and device administration (e.g., Microsoft Intune).
  • Experience with cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud.
  • Networking fundamentals, security best practices, and compliance awareness.
  • Administration of SaaS business applications.

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Published 3 months ago

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Valiantys

Région de Dakar