Retrieval Officer
PalmPay · Nigéria
وصف الوظيفة
About the role
The Retrieval Officer is responsible for managing overdue payments from customers who purchased phones through a Buy Now, Pay Later scheme. The role combines phone outreach and on‑site visits to understand payment issues, negotiate solutions, and, when necessary, recover the financed device.
Key responsibilities
- Contact customers with overdue installments via phone and in‑person visits.
- Identify the cause of missed payments – financial hardship, misunderstanding, or refusal.
- Provide guidance, negotiate repayment options, and document outcomes.
- Initiate device recovery in accordance with company policy when repayment is not achieved.
- Maintain accurate records of all interactions and recovery status.
Required profile
- Strong communication and persuasive abilities.
- Resilient, result‑driven and able to work under pressure.
- Excellent conflict‑management and professional demeanor.
- Physically able to travel to multiple locations for field visits.
- Detail‑oriented with a focus on accurate documentation.
Required skills
What we offer
- Opportunity to develop negotiation and field‑work expertise.
- Performance‑based targets with clear metrics.
- Supportive team environment focused on ethical recovery practices.
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PalmPay
Nigéria