Sales Manager (Mobile Installment)

About the role

The Sales Manager leads a team of BNPL (Buy‑Now‑Pay‑Later) sales promoters across 3C Hub and partner retail stores. You will be responsible for driving financing sales, ensuring accurate KYC documentation, and delivering a high level of customer service while coordinating closely with underwriting, verification, and collections teams.

Key responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation is collected by promoters.
• Review applications before submission to minimise rejection rates.
• Handle escalated customer issues related to eligibility, repayment and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates and store‑level issues.
• Ensure promoter compliance with risk controls and fraud‑prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Required profile

• HND/B.Sc. in Business, Marketing or a related field.
• 2‑5 years of experience supervising sales teams, preferably in telecom, BNPL, fintech or FMCG.
• Strong understanding of customer onboarding, KYC and credit processes.
• Proven leadership experience managing field teams.
• Excellent communication and customer‑service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Required skills

What we offer

• Opportunity to lead a growing BNPL sales operation.
• Dynamic work environment with direct impact on revenue.
• Professional development and coaching opportunities.