Customer Service Representative

About the role

Ria Money Transfer is seeking a bilingual Customer Service Representative to deliver exceptional support to French‑English speaking customers. You will handle inquiries, resolve issues, and ensure a positive experience across multiple channels.

Key responsibilities

• Respond promptly to inbound calls and emails from French‑English speaking customers.
• Listen actively, empathize with concerns, and provide practical solutions.
• Build and maintain strong relationships based on trust and reliability.
• Use company software and tools to assist customers and keep accurate records.
• Meet departmental metrics while consistently delivering high‑quality service.

Required profile

• High school diploma or equivalent; college education preferred.
• Fluency in both French and English.
• Minimum of 1 year experience in customer service or call‑center environments.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer‑focused mindset with strong attention to detail.

Required skills

• Proficiency in MS Office.
• Comfort with internet navigation and standard computer applications.

What we offer

• Language courses and Udemy e‑learning platform.
• Medical care package for employee and family.
• Life insurance on preferential terms.
• Multisport card and integration activities (ping‑pong, board games, volunteer projects).
• Employee referral scheme.