Submission Officer (Spanish)

About the role

The Submission Officer (Spanish) will act as the primary point of contact for visa and passport applicants, ensuring smooth processing of their documents. This role combines customer service, document verification, and logistical coordination to support consular operations. Fluency in Spanish and strong communication skills are essential for success.

Key responsibilities

• Handle customer and applicant queries via email, telephone, or in‑person.
• Follow established procedures for document scrutiny and collection for visa processing.
• Manage administration and logistics of passport delivery to consulates, applicants, and logistics partners.
• Promote and sell optional services related to visa and passport applications.
• Maintain accurate records of all application data.

Required profile

• Customer‑oriented mindset with excellent verbal and non‑verbal communication.
• Ability to work effectively in a team, multitask, and handle pressure.
• Fluent Arabic/Hassaniya and B2‑level Spanish proficiency (or higher).
• Computer literacy and a professional work ethic.
• Prior experience in the service industry.
• Minimum B1 English proficiency.

Required skills