French Bilingual Customer Service Specialist

About the role

We are looking for a French‑English bilingual Customer Service Specialist to join TalentPop App’s remote team. You will handle inbound voice calls, chat and email inquiries, delivering friendly and efficient support to our e‑commerce customers.

Key responsibilities

• Provide exceptional assistance via phone, live chat and email.
• Troubleshoot and resolve customer issues quickly.
• Personalise interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the service experience.
• Offer feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer‑service experience.
• Fluent in both French and English (written and spoken).
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM tools is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar platforms.
• Basic computer skills – PC or laptop with i5 processor, stable 25 Mbps internet.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home arrangement.